FAQs

This section answers some of the more frequently asked questions from our customers. If you cannot find your answer here then please contact us on hello@bakedbydelice.co.uk or call us on 0844 499 3311, where one of the team will be happy to help.


1. When will I receive my order? 

Orders are processed by our bakery team between 8am-1pm Monday to Thursday. Delivery days are Tuesday, Wednesday, Thursday and Friday only. Our products are hand finished and dispatched the same day for next day delivery to guarantee freshness. Unfortunately we do not currently offer a Weekend Delivery option at the moment. There is no Monday delivery as our Bakery is closed at weekends. You will receive an email confirming delivery date once your order has been received.


2. How will I receive my order?

Baked by Delice products are delivered ambient, ready to consume.


3. What if I need to change my order once I have placed it?

If you need to change your order once you have placed it, please do this before we dispatch your order. You will need to email 'hello@bakedbydelice.co.uk' quoting your order reference to discuss if changes are possible.


For any other questions or queries in relation to your order please contact us on hello@bakedbydelice.co.uk and we will respond to you as soon as possible.
Please note this inbox is manned between the hours of 9am - 5:30pm Monday to Friday, emails are only picked up during these hours.